Terms & Conditions

Access to mackenziechildusa.shop, including browsing, account use, and checkout, is offered on the conditions in this page together with the shipping, return, and privacy notes. Placing an order or creating a login means you accept those conditions. If you cannot accept them, do not use the shop. Buyers should be at least eighteen years old and able to enter a purchase contract.

Each paid order is a contract for the lines in the cart at the prices displayed when payment is taken, with outbound shipping included at no charge. Studio-made dinnerware, furniture, and painted objects can differ in stroke, colour density, and small surface character. That variation is part of the bargain. Stock status on the product page controls what we can promise. A line we cannot fulfil may be cancelled and refunded to the original tender.

A price can move until checkout is finished. A sale figure in the catalogue does not freeze a later restock at the same number. We may decline an order that appears fraudulent, that names an address we cannot serve, or that requests a quantity the bench cannot meet. When that happens we notify the email on the order and reverse or release the related authorisation.

Permitted use is shopping, gifting, and account management on this domain. Unpermitted use includes overloading the catalogue with automated harvests, injecting hostile code, pretending to be the shop, or copying photographs and product writing for another storefront. Material on the pages is supplied so you can buy here. It is not a grant to republish the range as your own list.

A saved account stores an address and order history for convenience. You must keep the password and tell mackenzie-childs@gmail.com if the login seems used by someone else. Guest checkout exists for people who do not want a password. Guest sales still create a fulfilment record because the carrier and the processor need a match between payment and parcel.

Photographs and written sizes are a fair account of the object. Handmade work can sit a little differently in a room than it does in a photograph. Damage in transit or a wrong item is handled on the return page: write within fourteen days with the order number and a picture. Character that belongs to the handmade line is not a breach of the description.

Where the law allows, the shop is not responsible for indirect or consequential loss, including delay inside a carrier network. For a given order the outer limit is the sum paid for the affected line. Outbound shipping on this shop is free, so that element of the limit is zero unless a later checkout method says otherwise. If a local statute forbids a limit, the remaining enforceable limit applies.

These conditions follow the law that governs a seller operating from 3260 State Route 90, Aurora, NY 13026, without using conflict rules that would send the dispute elsewhere. If one sentence is struck, the others remain. Silence on an earlier breach is not permission to repeat it. Telephone staff cannot replace this page with a spoken exception.

Updates are posted here. The version in force on the day you paid covers that order. Contract questions, cancelled lines, and login problems can be sent to mackenzie-childs@gmail.com or 800 327 8586. Paper mail may be addressed to 3260 State Route 90, Aurora, NY 13026. Keep the confirmation message; it identifies the SKU, the price shown, and the email we will answer.

Care remarks on a product page are practical notes about the finish named there. They are not professional design, medical, or legal advice. Using a piece in a way the page warns against, such as outdoor weather on an indoor finish, sits outside the purchase. If copy and photography seem to conflict, write before paying so current stock of that finish can be confirmed.